We accept returns within 7 days for change-of-mind purchases. Items must be in perfect, resalable condition, and return shipping is at your cost. A restocking fee applies, as outlined in our Terms of Trade.

To return an item, please contact us on 0800 10 44 10 or visit us at one of our branches.

📍 DUNEDIN
• 26B McNab Street, Kenmure, Dunedin
• Monday - Friday• 8:00AM - 4:30PM

📍 HAMILTON
• Unit 2/30 Earthmover Crescent, Te Rapa, Hamilton
• Monday - Friday
• 8:00AM - 4:30PM

Refunds are processed once our warehouse validates the order.
We cannot accept returns of clearance items.

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

We allow you to make changes to your order before it’s picked, packed, and shipped! Please call your designated Area Manager or contact us on 0800 10 44 10 to make changes to your order.

This may be due to branch supply. When you place an order with us, it is automatically sent to your closest warehouse (Hamilton for the North Island, Dunedin for the South Island). If your closest branch is short on stock, the remaining items will be sent from the other warehouse, which causes your order to split into two shipments. This will be shown on your tracking information and noted on the packing slip included with your order.