Returns & Exchanges
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Orders
Payments, Discounts, & Pricing
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General
Frequently Asked Questions
Where is my invoice?
Where is my invoice?
The document included with your order is your official tax invoice. It includes your Tax Invoice Number, GST Number, and Southern Salon Supplies' bank account details. Payment terms and due dates are outlined on your monthly statement.
Some orders may be split into multiple shipments. In these cases, each shipment may include duplicates of the same tax invoice. These duplicates do not represent additional charges and all relate to the original order.
How do I return an item?
How do I return an item?
We accept returns within 7 days for change-of-mind purchases. Items must be in perfect, resalable condition, and return shipping is at your cost. A restocking fee applies, as outlined in our Terms of Trade.
To return an item, please contact us on 0800 10 44 10 or visit us at one of our branches.
📍 DUNEDIN
• 26B McNab Street, Kenmure, Dunedin
• Monday - Friday• 8:00AM - 4:30PM
📍 HAMILTON
• Unit 2/30 Earthmover Crescent, Te Rapa, Hamilton
• Monday - Friday
• 8:00AM - 4:30PM
Refunds are processed once our warehouse validates the order.
We cannot accept returns of clearance items.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
Can I change my order?
Can I change my order?
We allow you to make changes to your order before it’s picked, packed, and shipped! Please call your designated Area Manager or contact us on 0800 10 44 10 to make changes to your order.
I didn't receive all off my order?
I didn't receive all off my order?
This may be due to branch supply. When you place an order with us, it is automatically sent to your closest warehouse (Hamilton for the North Island, Dunedin for the South Island). If your closest branch is short on stock, the remaining items will be sent from the other warehouse, which causes your order to split into two shipments. This will be shown on your tracking information and noted on the packing slip included with your order.
Why can't I purchase chemical?
Why can't I purchase chemical?
Chemical is not available to purchase if you are not logged in to a Trade Account. If you are logged in and cannot purchase chemical, please contact us as soon as possible.
Please note: If you are not a hair salon (e.g lash & brow bar) you may not be eligible.