To track the progress of your order:

1. Log in to your account
Click the "Profile" Icon (top right icon) and enter your email to receive a verification code that you'll then use to log in.

2. Go to your Account Dashboard
After logging in, you'll be taken to your dashboard.

3. Click on "Order History"
You'll see a list of your past orders with details like:
• Order Number
• Date placed
• Order status (e.g. Processing, Shipped, Delivered)
• Tracking link (if available)

TIP: Once your order has been dispatched, you'll also receive an email with your tracking number and courier link.

To place an order with us, you need to have an approved trade account. Please ensure you are logged in.

1. Browse our products using the search button & categories at the top of the page.

2. Once you've found something you like, use the '+' & '-' buttons to adjust the quantity of items you wish to order and click 'add to cart' from the product page.

3. SAVES AS YOU GO! Your cart saves automatically as you shop. Any quantities you add will be remembered, even if you navigate to other pages or come back later on the same device. No need to start again!

4. When you're ready, click the "bag" icon and select "Checkout"

5. Your shipping information is pre-loaded, if you need to change this

1. Contact us on 0800 10 44 10 within 7 days of receiving your order.
2. You will need to provide your order number, the item(s) you’d like to return, and the reason for the return.
3. We’ll review your request and provide return instructions, including a return label and shipping details (if applicable)

Please note:
• Damages will only be accepted within 7 days of receipt of goods.
• Items must be in their original condition and packaging

Once we receive and inspect the returned item(s), we’ll process your refund or exchange as quickly as possible.
Please refer to our Refund Policy for more information.

We’ve made it simple to order products with multiple variants - like colour tubes and developers - using our Quick Order Lists.

Here’s how it works:
• Use the ‘+’ and ‘–’ buttons to adjust the quantity for each variant.
• The number between the buttons shows how many of that item are currently in your bag.
• Your quantities are automatically saved, so even if you click into a product and come back, your selections will still be there.

It’s the fastest way to fill your bag and keep your colour bar stocked!

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking link.

Alternatively, you can:
1. View you Account Dashboard via the Profile icon.
2. Go to your Orders.
3. Click on the order you want to track - your courier tracking link will be listed there.

If you require further assistance, please contact our team on 0800 10 44 10 or customerservice@haircare.co.nz

If you have a discount code, here's how to use it at checkout:

1. Add products to your cart.
Make sure the items are eligible for the promotion.
2. Go to the checkout page.
3. Enter your promo code in the “Discount code” box on the right-hand side (or near the bottom on mobile).
4. Click “Apply.”
Your discount will be applied automatically if valid.

PLEASE NOTE: If you’re part of our Loyalty Club, your discounted pricing is applied directly through your custom catalogue - so your discount will not show at checkout.

Our website is fully mobile-optimised, so you can browse and shop with ease from your phone or tablet. Here are a few tips to make the most of it:

• Navigation Menu
Tap the menu icon (☰) in the top-left corner to access product categories like Barbering, Beauty, Furniture, and Sale.

• Search
Use the search icon at the top of the screen to quickly find products by name, brand, or keyword.

• Log In / Account
The login button can be found at the bottom of the Navigation menu (☰).

• Cart
Tap the Bag icon to view your selected products and proceed to checkout.

• Scrolling & Buttons
Swipe to scroll through categories and product listings. All buttons and filters are touch-friendly for a smooth experience.