Account
How do I make updates to my account information?
How do I make updates to my account information?
For logistical and legal reasons, we don't allow customers to change their account information themselves. To update your account information please contact us on 0800 10 44 10.
How can I make updates to company information?
How can I make updates to company information?
We ask that the main contact of your company contacts us directly to update company information.
How can I update my email address?
How can I update my email address?
For logistical and legal reasons, we don't allow customers to change their account information themselves. To update your account information please contact us on 0800 10 44 10.
How can I update my billing address or delivery address?
How can I update my billing address or delivery address?
For logistical and legal reasons, we don't allow customers to change their account information themselves. To update your account information please contact us on 0800 10 44 10.
Which brands can I shop online using my account?
Which brands can I shop online using my account?
When you create an account with us, you'll gain access to thousands of trusted, quality products. We are proud to hold exclusive NZ distribution of Pure, Juuce, Clever Curl, Everescents, Reuzel, JRL, Oli G & Manic Panic alongside being a geniune re-seller of leading brands like Wella, L'Oreal, Matrix, Schwarzkopf & MorrocanOil.
Why can't I purchase chemcial?
Why can't I purchase chemcial?
Chemical is not available to purchase if you are not logged in to a Trade Account.If you are logged in and cannot purchase chemical, please contact us as soon as possible. Please note: If you are not a hair salon (e.g lash & brow bar) you may not be eligible.
I can't find my password / Can I set a password?
I can't find my password / Can I set a password?
For security reasons, we require a One-Time Password log in. Every time you login, you will be required to enter a time-sensitive code instead of a password - no need for remembering!
This cannot be changed.
How do I delete my Southern Salon Supplies account?
How do I delete my Southern Salon Supplies account?
To delete your Southern Salon Supplies Trade Account you must contact Head Office directly on 0800 10 44 10. Your customer data & purchase history will be archived unless it is specifically asked to be deleted.
Will I receive marketing emails?
Will I receive marketing emails?
When you created an account with us, you indicated whether you would like to receive marketing communications.
If you wish to unsubscribe, you can do so by clicking the unsubscribe link at the bottom of any marketing email we have sent you, or by contacting us and we will remove you from our mailing list.
If you would like to sign up for marketing emails, please contact us on 0800 10 44 10 or email customerservice@haircare.co.nz
How do I unsubscribe from emails?
How do I unsubscribe from emails?
At the bottom of every email we send out there will always be an 'unsubscribe' button. You can also reach out to your designated Area Manager or call us on 0800 10 44 10 to opt of of receiving emails.

