Delivery
How long does delivery take?
How long does delivery take?
Our team does their best to dispatch orders the same day they’re received during working hours. Saturday and urgent deliveries are available for an additional charge - please contact us on 0800 10 44 10 to arrange.
For rural deliveries, please select ‘Rural Delivery’ at checkout.
How do I track my order?
How do I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if I need my order urgently?
What if I need my order urgently?
If you need your order urgently, we recommend calling us on 0800 10 44 10. While we can’t guarantee delivery times, we’ll do our best to get your parcel to the courier as quickly as possible.
Do you offer Click & Collect?
Do you offer Click & Collect?
Although Click & Collect services aren't available as of yet - we are excited to share that this feature will be coming soon!
Do I need to be on-site for my delivery?
Do I need to be on-site for my delivery?
You are able to give the courier "Authority to Leave" in your tracking details. "Authority to Leave" is permission given by a Consignee to Post Haste Couriers to deliver and leave a package at a designated safe place, even if no one is there to sign for it. By granting this authority, the Consignee accepts full liability for the item's loss or damage, overrides the sender's request for a signature, and indemnifies Post Haste & Southern Salon Supplies against any claims for these issues.
Can I change my address?
Can I change my address?
You will need to contact your designated Area Manager or call our head office on 0800 10 44 10 to change your shipping address.
Please note: We cannot change shipping addresses once an order has been packed and handed over to the courier.
What if the estimated delivery date has passed and I still have not received my order?
What if the estimated delivery date has passed and I still have not received my order?
Sometimes parcels can be delayed due to courier backlogs, weather, or other unforeseen issues. Please note that delivery dates are estimates and cannot be guaranteed.
First, check your tracking link for the latest updates.
If your parcel shows no movement or seems lost, please contact our customer service team, and we’ll be happy to assist you.
My order says it's been delivered, but I have not received it?
My order says it's been delivered, but I have not received it?
If your parcel has been marked as delivered but you haven’t received it, we recommend:
• Double-checking around your property. Couriers usually leave parcels in a safe, dry place, so it might be hidden somewhere. You can also call Post Haste directly to find out where your parcel was left.
• If you’re still unable to locate your order, please contact us as soon as possible.
I haven't received an email with my tracking information?
I haven't received an email with my tracking information?
You can access tracking information anytime in your account dashboard. If you need any further assistance, please contact your designated Area Manager or call us on 0800 10 44 10.
Can I send my order somewhere else as a one-time-off?
Can I send my order somewhere else as a one-time-off?
Yes, you can! Please place your order as normal, then contact your designated Area Manager or call us on 0800 10 44 10 to update your ‘ship to’ address.