If you are a Tertiary or Wholesale customer, your shipping cost will be calculated and applied once your order has been processed by our team. This will show as $FREE at checkout, please continue ordering as normal.

If you cannot see shipping options and are not a Tertiary or Wholesale customer, please contact us on 0800 10 44 10.

T&C's:
Shipping charges for Tertiary and Wholesale account holders are not displayed at checkout and are not included in the order total at the time of purchase. Freight charges will be calculated by Southern Salon Supplies once the order has been processed and packed, taking into account factors including, but not limited to, order volume, weight, destination, and delivery requirements. Applicable freight charges will be added to the final invoice. By placing an order, the customer acknowledges and accepts responsibility for all freight charges applied following order processing.

You are able to give the courier "Authority to Leave" in your tracking details. "Authority to Leave" is permission given by a Consignee to Post Haste Couriers to deliver and leave a package at a designated safe place, even if no one is there to sign for it. By granting this authority, the Consignee accepts full liability for the item's loss or damage, overrides the sender's request for a signature, and indemnifies Post Haste & Southern Salon Supplies against any claims for these issues.

You will need to contact your designated Area Manager or call our head office on 0800 10 44 10 to change your shipping address.

Please note: We cannot change shipping addresses once an order has been packed and handed over to the courier.

Sometimes parcels can be delayed due to courier backlogs, weather, or other unforeseen issues. Please note that delivery dates are estimates and cannot be guaranteed.

First, check your tracking link for the latest updates.

If your parcel shows no movement or seems lost, please contact our customer service team, and we’ll be happy to assist you.

If your parcel has been marked as delivered but you haven’t received it, we recommend:
• Double-checking around your property. Couriers usually leave parcels in a safe, dry place, so it might be hidden somewhere. You can also call Post Haste directly to find out where your parcel was left.
• If you’re still unable to locate your order, please contact us as soon as possible.

You can access tracking information anytime in your account dashboard. If you need any further assistance, please contact your designated Area Manager or call us on 0800 10 44 10.

Yes, you can! Please place your order as normal, then contact your designated Area Manager or call us on 0800 10 44 10 to update your ‘ship to’ address.