Returns & Exchanges

Returns

How do I return an item?

We accept returns within 7 days for change-of-mind purchases. Items must be in perfect, resalable condition, and return shipping is at your cost. A restocking fee applies, as outlined in our Terms of Trade.

To return an item, please contact us on 0800 10 44 10 or visit us at one of our branches.

📍 DUNEDIN
• 26B McNab Street, Kenmure, Dunedin
• Monday - Friday• 8:00AM - 4:30PM

📍 HAMILTON
• Unit 2/30 Earthmover Crescent, Te Rapa, Hamilton
• Monday - Friday
• 8:00AM - 4:30PM

Refunds are processed once our warehouse validates the order.
We cannot accept returns of clearance items.

Can I return a sale item?

Yes! We accept returns within 7 working days for change-of-mind purchases. Items must be undamaged/unused, in it's original packaging and in resalable condition. Return shipping is at your cost. A restocking fee applies, as outlined in our Terms of Trade.

All clearance sales are final and no returns or exchanges are available on clearance items.

Can I return an item that was charged to my account but unpaid?

Yes you can! Please contact us on 0800 10 44 10 or visit us at one of our locations.

Can I return an item that was purchased in-store, online?

Yes you can.
We accept returns within 7 working days for change-of-mind purchases. Items must be undamaged/unused, in it's original packaging and in resalable condition. Return shipping is at your cost. A restocking fee applies, as outlined in our Terms of Trade.

To return an item, please contact us on 0800 10 44 10 or visit us at one of our locations.

📍 DUNEDIN
• 26B McNab Street, Kenmure, Dunedin
• Monday - Friday• 8:00AM - 4:30PM

📍 HAMILTON
• Unit 2/30 Earthmover Crescent, Te Rapa, Hamilton
• Monday - Friday
• 8:00AM - 4:30PM
All clearance sales are final and no returns or exchanges are available on clearance items.

Do I need to pay for my return?

You only need to pay where postage is required. If you are returning an item in one of our locations then you will not need to pay. There is a restocking fee for returns per our terms of trade.

Will you refund my delivery fee?

For change-of-mind returns, delivery fees are non-refundable.
If your order was faulty, we’ll cover the return postage and refund your original delivery cost. For any incorrect item(s) sent, please contact us within 7 calendar days.

I have received a faulty or damaged item, how do I return it?

If your order arrives damaged or faulty, please contact us straight away so we can make it right. Claims for damages must be made within 7 calendar days of receiving your order.

How long will my refund take?

Please allow 3-5 business days for your refund to be processed. Refund processing times can vary depending on the bank. All refunds will be credited to your original payment method.

What if I received the wrong item?

Please contact us right away so we can make it right. Claims for incorrect items can only be processed within 7 calendar days.

Exchanges

Can I exchange an item?

Yes! If you’d like to exchange an item, please contact us within 7 working days of receiving your order. Items must be undamaged/unused, in it's original packaging and in resalable condition. Return shipping is at your cost. We’ll be happy to assist you with the exchange process.

Can I exchange for something of higher value?

Yes, you can! You’ll just need to pay the remaining difference.

What if I exchange for something of less value?

If you exchange an item for something of lesser value, the difference will be credited to your account.

Do you swap out stock?

We only offer stock swaps on to customers who meet specific purchase requirements on select brands. Please contact your designated sales rep or call us on 0800 10 44 10 for more details.

When can I expect my exchanged item to arrive?

We will only send your new item(s) once we have received the returned item(s) and confirmed they are in resalable condition. After we have confirmed this, the replacement item(s) will follow our normal delivery timelines.