We allow you to make changes to your order before it’s picked, packed, and shipped! Please call your designated Area Manager or contact us on 0800 10 44 10 to make changes to your order.

None! Whether you’re ordering in bulk or just need a few items to top up, we process orders of all sizes.

Nope! Spend as much or as little as you want - we’re here for you.

To open a Trade Account, please click here. If you have any issues, please contact our Head Office on 0800 10 44 10.

Our team does their best to dispatch orders the same day they’re received during working hours. Saturday, urgent, and rural deliveries are available for an additional charge.

Please note that sometimes parcels can be delayed due to courier backlogs, weather, or other unforeseen issues. Delivery dates are estimates and cannot be guaranteed.

If your order arrives damaged, please contact us right away so we can make it right. Claims for damages must be made within 7 calendar days.

Yes, you can cancel your order if it hasn’t been picked, packed, or shipped yet. Please contact your designated Area Manager or call us on 0800 10 44 10 as soon as possible to request a cancellation.

If your order has been submitted as a draft, please contact us on 0800 10 44 10.

This may be due to branch supply. When you place an order with us, it is automatically sent to your closest warehouse (Hamilton for the North Island, Dunedin for the South Island). If your closest branch is short on stock, the remaining items will be sent from the other warehouse, which causes your order to split into two shipments. This will be shown on your tracking information and noted on the packing slip included with your order.

Your order number will be included in your order confirmation email. You can also find it anytime in your account dashboard.

You should receive an order confirmation email as soon as your order is placed. If you haven’t received a confirmation email or any shipping updates, please contact your designated Area Manager or call us on 0800 10 44 10.

We're here to help! If you're having trouble placing an order, you can contact your designated Area Manager or call us on 0800 10 44 10.

This may be due to branch supply. When you place an order with us, it is automatically sent to your closest warehouse (Hamilton for the North Island, Dunedin for the South Island). If your closest branch is short on stock, the remaining items will be sent from the other warehouse, which causes your order to split into two shipments. This will be shown on your tracking information and noted on the packing slip included with your order.

If this does not seem to be the case for your order and you seem to be missing items, please contact us on 0800 10 44 10 immediately.

Yes, we are making it easy to know exactly where your order is. You can expect to receive 3-4 notification emails from customerservice@haircare.co.nz including order confirmation and tracking details.